Remote-technologies IR-PRO T3 User Manual download pdf (Page 28)

Chapter 4. Troubleshooting

If you are having problems with your T3, please read these

troubleshooting tips before contacting technical support.

If you continue to have problems, see Chapter 5 for more

information on contacting RTI technical support.

DISPLAY IS DIM, BLANK OR UNREADABLE

Make sure the battery pack connector is attached properly and the

battery is charged.

Try adjusting the backlight level from the Control Panel page

(Refer to Chapter 3 for more details). By nature, the contrast of an

LCD screen changes with temperature, so if the remote is cold the

display will be dark and will return to normal as it warms.

USB COMMUNICATION PROBLEMS

Verify that your PC is running Windows

98SE or higher.

Verify that the T3 USB driver was installed the first time the T3

was connected to your PC.

Verify that the T3 is present in the Device Manager within the

Windows

Control Panel.

Make sure you are using the programming cable that was

supplied by RTI and that both ends are connected securely.

Make sure the PC detects the presence of the T3. If it doesn’t,

unplug the USB cable, wait for about ten seconds, and plug it in

again.

If the download fails after some data has been transferred, try re-

sending the program.

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Remote-technologies IR-PRO T3 User Manual Page 28